Support
Answers to common questions about Shift Calendar: Work Planner
Can't find your answer? Write to support@quantix.studio. We read every message and usually answer within a few days.
Getting started
Do I need an account?
No. Open the app, pick your rotation and start. The calendar, reminders, alarms, pay and widgets all work without an account, and your calendar stays on your phone.
You need an account only for cloud sync, Friends groups and Teams.
How do I set up my rotation?
Open the Patterns tab, choose a ready-made rotation or build your own day by day, and apply it from the date your cycle starts. You can change single days afterwards by tapping them in the calendar.
Does it work offline?
Yes. Everything on the phone works offline. Cloud sync, Friends groups and Teams catch up when you're back online.
Cloud sync
What is cloud sync and what does it cost?
Cloud sync backs up your calendar to your account and keeps it the same on every phone you sign in on. It is part of Premium.
How do I turn it on?
- Go to Settings › Account and tap Sign in. Create an account or use Continue with Google.
- Verify your e-mail with the code we send you.
- Open Settings › Account › Account and cloud sync and turn on Back up and sync this calendar.
How do I use it on two phones?
Sign in with the same account on the second phone and turn on sync there too. If both phones already have a calendar, the app asks what to keep: Keep this phone's calendar, Use the calendar in your account or Combine both. Combining keeps everything; where both have the same day, the newer change wins.
What syncs, and what doesn't?
Your shift types, days with their notes and changed times, rotations, pay rules and calendar settings such as the first day of the week sync. Alarm and reminder settings and the theme stay on each phone, so every phone can ring the way you want it to.
Sync says it's paused or offline.
Changes wait on the phone and go out when you're back online. If it stays paused, tap Sync now in Account and cloud sync. If the app asks you to update, update it from Google Play; your calendar is safe on the phone meanwhile.
Friends groups
How do I create or join a group?
Tap the calendar's name at the top of the Calendar tab to open Calendars. There you can Create a group or Join with a code. You need an account for both.
To invite people, open the group's settings and use Share invite link, or give them the 8-letter code. An invite works for 7 days. The free plan includes one group of your own with up to 5 people; seeing shifts, comments and reactions is always free.
What does the group see of my calendar?
You choose per group, under What you share: Codes (which shift you have and your days off, no hours), Hours (also the shift's name and hours; the default) or Notes (also the notes on your days). Pay rates and earnings are never shared, and members never see your e-mail address.
How do shift swaps work?
Open a day and choose Propose a swap, pick the person and their day, and send the request. You can let an accepted swap change both calendars, or only keep a record of a swap you agreed in person. Proposing swaps is part of Premium.
Someone is posting things I don't want to see.
Open the comment's menu to report it (spam, harassment, inappropriate or other); the report comes to us and we review it. You can also block the member: you stop seeing their comments and getting notifications about them, and you can unblock them any time. Or leave the group with Leave the group in its settings. Our terms list what isn't allowed.
Team plans
What is a team?
A shared schedule for a small workplace. Planners set shifts in the Planner and publish them; everyone affected is notified, and the shifts appear locked in their own calendar. Members can send requests (time off, a swap, a shift change, sick) and set their availability.
What does it cost?
A new team starts with a 14-day free trial, once per owner, with no payment needed. After that the owner chooses a plan in Plan & billing, sold through Google Play by number of seats. Every active member and every open invitation takes a seat. Viewing your own published schedule is free for every member.
What can each role do?
- Owner: everything, including the plan, and handing the team over (Transfer ownership).
- Admin: runs the team: members, units, settings and pay rules.
- Operator: plans the schedule of the units they run and decides their requests.
- Member: sees their own schedule, sends requests and sets availability.
How do I join or leave a team?
A team invites you by e-mail; open the link or find it under Team invites in Calendars. To leave, use Leave team in the team. Team shifts then leave your calendar.
Purchases and refunds
How do I cancel a subscription?
Subscriptions are managed by Google Play. Open the Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions, choose Shift Calendar and cancel. Uninstalling the app or deleting your account doesn't cancel it. What you paid for stays active until the end of the period.
Can I get a refund?
Payments go through Google Play, so refunds do too, under Google Play's refund policy. You can ask Google for one from your order history. If you're stuck, write to us with the order number (it starts with GPA.).
Premium disappeared on a new phone.
Make sure the Play Store is signed in to the Google account you bought with, then use Restore purchases on the Premium screen. If you're signed in to your Shift Calendar account, Premium also comes back when you sign in.
Notifications and alarms
Alarms or reminders arrive late, or not at all.
Open Settings › Alarm reliability. It shows each permission the app needs and whether it's allowed, with a Fix button for the ones that aren't. Most late alarms come from Battery optimisation: exempting the app stops Android holding alarms back while the phone is idle.
I have a Xiaomi, Huawei, Oppo, Vivo or similar phone.
These phones close apps they think you aren't using. Allow Shift Calendar to start by itself: the Autostart row on the Alarm reliability screen opens the right place on most phones. On Xiaomi phones it's usually under Settings › Apps › Manage apps › Shift Calendar › Autostart.
Group or team notifications don't arrive.
These need you to be signed in, notifications allowed for the app in Android's settings, and Google Play services on the phone. Check the same battery settings as for alarms. In a group's settings you can also choose which notifications you get.
Your account
I forgot my password.
On the sign-in screen, tap Forgot password?, enter your e-mail and tap Send reset e-mail. Open the link on your phone or type the code from the e-mail, then set a new password. If you signed up with Google, use Continue with Google instead.
Can I change my name or e-mail?
You can change your name and profile colour in Settings › Account › Account and cloud sync. To change your e-mail address, write to us from the current address.
How do I get a copy of my data?
Use Download my data in Account and cloud sync. It saves what your account holds on our server as a file.
How do I sign out of another phone?
Under Devices in Account and cloud sync, sign out a single phone or tap Sign out all other devices.
Deleting your account
Delete it in the app under Settings › Account › Account and cloud sync › Delete account, or from the web on the Delete account page, which also explains what is deleted and what is kept. The calendar on your phone isn't affected.
Privacy
Without an account your calendar stays on your phone. With one, our server in Turkey stores what the privacy policy lists, and nothing else. There are no ads and no analytics.
Contact us
Write to support@quantix.studio. It helps if you include:
- the app version, shown at the bottom of Settings under About
- your phone's make and model and Android version
- what you did, what you expected and what happened instead; a screenshot helps
- for account questions, write from your account's e-mail address; for purchases, the Google Play order number
Please never send us your password.